Privacy Policy – PlagChecking.com

1. Information We Collect

Personal Information

When you register for an account or use our services, we may collect:

• Name and email address
• Mobile phone number (required, for account verification and notifications)
• Account login credentials
• Payment information (processed securely through PayU)
• IP address and device information
• Usage data and service interactions

Google Sign-In Information

When you choose to register or sign in using Google , we collect:

• Your Google account ID (for account linking)
• Your name as provided by your Google profile
• Your email address associated with your Google account
• Email verification status from Google

Note: We only access basic profile information. We do not access your Google Drive, Gmail, or other Google services.

Mobile Phone Number

Mobile phone number collection is required for account registration and used for:

• Account security and identity verification
• Direct contact by our support team when assistance is needed
• WhatsApp notifications for report completion and updates
• Account recovery and security purposes

Privacy Note: Your mobile number is stored securely and never shared with third parties for marketing purposes. We only use it for the purposes stated above.

Document Content

• Text and documents you upload for plagiarism checking
• Metadata associated with uploaded files
• Analysis results and reports generated

2. How We Use Your Information

Service Provision

• Processing documents for plagiarism detection
• Generating plagiarism reports and analysis
• Managing your account and credit-based payments
• Processing payments through PayU

Communication

• Sending service-related notifications via email and WhatsApp
• Responding to customer support inquiries
• Providing technical assistance and direct support contact
• WhatsApp notifications for report completion and updates (with consent)

Service Improvement

• Analyzing usage patterns to improve our services
• Maintaining and optimizing system performance
• Ensuring service security and preventing fraud

3. Data Storage and Security

Document Processing

• Temporary Processing: Documents are processed securely in memory for plagiarism analysis
• No Long-term Storage: Documents and their content are automatically deleted immediately after processing
• Secure Transmission: All data transfers use industry-standard encryption (SSL/TLS)

Account Information

• Personal information is stored on secure servers with appropriate access controls
• Payment data is processed securely through PayU's encrypted systems
• Regular security audits and updates are performed

4. Data Sharing and Disclosure

We do not sell, trade, or share your personal information or document content with third parties, except:

Service Providers

• Google : For secure authentication when you choose to sign in with Google
• PayU: For secure payment processing
• WhatsApp Business API: For sending notifications when you opt-in to WhatsApp communications
• Technical service providers who help maintain our infrastructure
• All service providers are bound by confidentiality agreements

Legal Requirements

• When required by law, court order, or government request
• To protect our rights, property, or safety, or that of our users
• In connection with legal proceedings or investigations

5. Your Rights and Choices

Account Management

• Access and update your personal information through your account settings
• Update your mobile phone number from your account
• Control WhatsApp notification preferences and opt-in/opt-out
• Request deletion of your account and associated data
• Opt out of non-essential communications
• View your credit purchase history and usage
• Disconnect Google Sign-In from your account (contact support)
• Revoke Google access through your Google Account settings

Data Protection Rights

Depending on your location, you may have additional rights including:

• Right to access your personal information
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing

6. Payment Information

• Payment processing is handled securely by Razorpay
• We do not store your complete payment card details
• Transaction records are maintained for billing and support purposes
• Credit purchase history is linked to your account for service delivery
• PayU handles all payment card processing securely

7. Cookies and Tracking

We use essential cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Track credit usage and account activity
• Analyze website usage for improvement purposes

You can control cookie settings through your browser, though this may affect service functionality.

8. Data Retention

Document Content

• Documents and their content are deleted in 2 (two) days after plagiarism analysis
• No copies are retained in our systems
• Plagiarism reports may be temporarily accessible in your account

Account Information

• Personal information is retained as long as your account is active
• Credit purchase and usage history is maintained for service delivery
• After account deletion, personal data is removed within 30 days
• Some information may be retained longer if required by law of India

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws including GDPR and other regional regulations.

10. Children's Privacy

Our services are not intended for users under 18 years of age without parental consent. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

11. Third-Party Services

Our website integrates with third-party services including:

• For optional Google Sign-In authentication
• PayU: For secure payment processing
• WhatsApp Business API: For optional notification services
• Analytics services: For website performance monitoring

Google Services

When you use Google Sign-In:

• You will be redirected to Google's secure authentication system
• Google's Privacy Policy applies to their authentication process
• We only receive basic profile information that you authorize
• You can revoke this access anytime through your Google Account settings
• We comply with Google's Limited Use Requirements for user data

WhatsApp Services

When you opt-in to WhatsApp notifications:

• Your mobile number is used to send report completion notifications
• WhatsApp's Terms of Service and Privacy Policy apply to message delivery
• We only send service-related notifications, never marketing messages
• You can opt-out of WhatsApp notifications at any time through your profile
• Your WhatsApp conversations with our bot are secure and confidential

This Privacy Policy does not apply to third-party services. We encourage you to review their privacy policies:

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes through:

• Email notification to registered users
• Prominent notice on our website
• Updated effective date at the top of this policy

Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

General Privacy Inquiries: support@plagchecking.com
Data Protection Officer: privacy@plagchecking.com
Payment Issues: payments@youritstore.asia
Website: https://www.plagchecking.com

14. Legal Compliance

This Privacy Policy is designed to comply with applicable privacy laws including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Information Technology Act, 2000 (India)
• Other regional data protection regulations

We are committed to maintaining the highest standards of data protection and privacy.